Frequently Asked Questions

Sizing, shipping, wear time and everything in between. If it is not here, message us and a person from the studio answers.

Sizing & fit

How do I measure my nails for the right size?

Hold a measuring tape horizontally across the widest part of your nail bed and note the width in millimeters. If you have no tape, press a strip of paper against the nail, mark both edges with a pen, then measure between the marks with a ruler. Do all 10 nails and write the numbers down. Full steps are on the Size Guide.

Which size should I pick: XS, S, M, or L?

Sets come in XS, S, M, and L. Compare your measurements in mm with the size chart on the Size Guide and pick the size that fits most of your fingers. If you sit between two sizes or have flatter nail beds, consider sizing up.

Can I order a custom size instead of XS to L?

Yes. Measure all 10 nails and leave the numbers in the order note at checkout, or message us. Every set is made to order, so we make it to your measurements. The same note works if you want a different shape or length.

What if the set arrives in the wrong size?

If the size you receive does not match your order, the 30-day full refund or free replacement policy covers it, and there is no need to return the set. Email support@nailhandy.com within 30 days of delivery with your order number, clear photos, and whether you want a replacement or a refund. Picking the wrong size yourself is not covered, so measure first.

Shipping & delivery

How long before my order ships?

Every set is made to order. Processing usually takes 1-3 business days after payment is accepted. During peak seasons or busy stretches it can take slightly longer. When your order ships, we send you a tracking email.

How long does delivery take?

US standard shipping usually takes 10-15 business days and goes out with USPS, UPS, or DHL eCommerce. International delivery estimates show at checkout. All of these are estimates; carrier delays, weather, holidays and customs can push them out. We do not offer expedited or express shipping at this time.

Where do you ship?

To the United States and 58 more countries, including Canada, Mexico, the UK and Ireland, most of Europe, Australia, New Zealand, Japan and Singapore. If your country is in the list at checkout, we ship there. Rates and delivery estimates show at checkout, and any customs or import fees are the buyer’s responsibility. See the Shipping Policy.

Do you offer free shipping?

Yes. US orders over $70 ship free, and so does any US order with 3 or more items. Under that, the shipping rate shows at checkout before you pay.

How do I track my order?

When your order ships, we send a tracking email. Tracking can take a little time to update after the carrier picks up the package. If it is running late, check with the carrier first using your tracking number, then message us with your order number. Lost or missing items are covered by our 30-day refund or replacement policy.

What if I entered the wrong address?

Double-check your address at checkout. You can still change it within 2 hours of placing the order. If a package comes back to us because the address was wrong or incomplete, you cover the reshipping cost once you confirm a new address.

Wear, care & reuse

How long do NailHandy nails last?

It depends on how you attach them. The adhesive tabs in the box give you 1–2 days of wear; nail glue, which is not included, holds for 2–3 weeks. A set that lasts starts with prep, so follow the tutorial before you apply. It covers both the sticky tab and the solid gel method.

How do I take them off?

Soak your nails in warm, soapy water for 5–10 minutes to loosen the glue or adhesive. Lift the edges with a cuticle pusher or wooden stick. If a nail resists, soak longer rather than forcing it. Then buff away any leftover adhesive, wash your hands, and moisturize.

Can I wear a set more than once?

Yes. Every set is made to last beyond one wear with proper care. Take them off by soaking, not prying, and buff away any leftover adhesive. Keep in mind that damage from misuse, mishandling, or poor maintenance is not covered by the 30-day refund and replacement policy.

What comes in the box?

Each set includes 10 custom-sized, ready-to-wear nails, adhesive sticker tabs, a mini nail file with a prep pad, and a DIY application guide that works for beginners. Nail glue is not included. Glue, prep, and removal essentials are under Tools & Accessories.

Orders, refunds & support

Can I cancel or change my order after placing it?

Yes, within 2 hours of placing the order. Contact us with your order number and the change you want, whether that is size, shape, or address, and we confirm once it is done. After 2 hours the order is locked for processing and can no longer be cancelled or modified. A design change can also push your delivery date, especially in holiday seasons.

What if my set arrives damaged or not as described?

Our 30-day full refund or free replacement policy covers sets that arrive defective or damaged, differ from the description or your customization, come in the wrong size, or never arrive. You do not need to send anything back. Email support@nailhandy.com within 30 days of delivery with your name, order number, a description of the issue, clear photos, and whether you want a replacement or a refund.

Can I return a set if I change my mind?

Yes. Every item comes with 30 days of no-hassle returns, counted from the day it is delivered. The set must be in the same condition you received it: unworn, with the nails, adhesive tabs and accessories intact. Email support@nailhandy.com with your order number to start a return. You cover the return shipping; once the set arrives, we refund the item price to your original payment method. Details in the Return & Refund Policy.

How do I reach a person?

Email support@nailhandy.com, call +1 253 527 1022, or chat with us on the website, Facebook, or Instagram. Someone from the studio answers Monday to Friday, 9:00 AM to 5:00 PM PST. If it is about an order, include your order number.