At NailHandy, we’re committed to delivering premium, handcrafted press‑on nails you’ll love wearing. If something isn’t right with your order, we’ll work with you to fix it.

The following reasons are covered by our 30 Days FULL Refund/ FREE Replacement Policy. If you are offered
a refund or a replacement order, there will be no need to return the received item.

• Item received is defective/ damaged/ broken/ does not work properly.
• Item received is different from the description or the product customization.
• Incorrect or mismatched size.
• Lost/missing items
  

The following reasons are not covered by our 30 days Refund & Replacement Policy. We are not liable for these issues.

• Request for a refund/ replacement is after 30 days of product delivery.
• Pick the wrong size, product, address, custom information, etc.
• Slight color variations due to monitor settings are not considered defects.
• Product damaged by misuse, mishandling, or poor maintenance.
• Items that have been damaged resulting from the customer's handling.
• Personal Reasons due to personal taste, change of mind, etc.

How to Request

Please email support@nailhandy.com with:

1. Name on the order
2. Order number
3. Detailed description of the issue
4. Photos showing the problem clearly
5. Your preference: replacement or refund

Tips to Avoid Issues

• Use our Sizing Guide before purchase to ensure the best fit.
• Read product descriptions carefully to understand shape, length, and finish.
• Review your orders carefully before placing them.